We are a group of IT specialists who bring together a particular set of skills from the world of Information Technology and Communications. We have experienced engineers from both the private and public sectors. With over 100 years of joint experience, the company was established in the late 90s, initially as a database system designer, at a time when the IT environment expanded rapidly and hardware innovations were growing exponentially. Our IT support engineers cover London and the south east and also specialise in remote support.

At Onsem, customer service and support are at the core of our business. Our clients have found that our flexible IT support solutions provide them with the most cost-effective IT support service available in London and the south east.

We can provide advice and solutions for your ICT hardware and software requirements, and are specialists in server installations and Wi-Fi diagnostics and solutions.

We are specialists in Local Authority software applications and educational software, and handheld device experts for your commercial applications.

We are experts in security solutions for SMEs and educational establishments, and are also resellers of Malwarebytes.

Expert support when you need it most

No need to wait for assistance: use our remote support application to allow us to work on your computer directly. We see what you see.

Download TeamViewer

Helpdesk

Call us on +44 (0)20 8144 7083 or alternatively email us at ITsupport@onsem.co.uk.

For urgent assistance, download the TeamViewer app so that we can remote into your PC, laptop or server.

We can provide day-to-day telephone, remote and scheduled onsite IT services, in addition to ongoing IT consultancy and IT project management services.

System Support

Our experienced system support engineers are on hand to help. We can provide system maintenance support for your IT system. Whether we supplied it or not, we are happy to help.

Network Support

A misbehaving computer or network that slows your staff will cost many hours and many thousands of pounds a year in lost productivity. For a fraction of the cost, our system health check will prevent this and keep your technology running at full throttle.

Technical Support

Through your internet connection, Onsem will connect remotely to your computer, troubleshoot and quickly fix your computer problem. Onsem’s friendly and skilful tech support analysts can help troubleshoot problems with any computer or technical device in areas such as the following.

Operating Systems

• Microsoft Windows 11®
• Microsoft Windows 10®
• Microsoft Windows 8.1®

Software Applications

• MS Outlook
• Webmail
• Windows Mail
• Microsoft® Office products: Word, Excel, PowerPoint, Access, Publisher

Support Costs

Our low, affordable support costs are extremely competitive in today’s market. Please contact us for an immediate quote.

Consultations

There will always be a time when your business realises the strategic need to invest in new technology. Onsem offers professional IT consulting services to organisations across London and the south east that are seeking expert advice and guidance on all things IT. We also provide IT project planning and complex IT project delivery services. Whether you need to design an IT project proposal, manage a migration, draw up a 5-year IT development plan, source new hardware, develop a high-security app or are looking for advice on any technical matter, you can lean on our experience.

On-site and Remote Support

In the event you experience network issues, service issues or some other IT-related problem that cannot be resolved remotely, Onsem will send an experienced professional to resolve your system and service-related problems.

Professional Hardware and Software Solutions

IT maintenance is now a vital, if not critical, business service.

Not everyone needs an ongoing support contract, but building a relationship with a local and reliable IT support company will save your business a lot of money. Whether it’s a regular maintenance contract or ad-hoc support, the peace of mind you’ll have knowing there is an expert at hand to get you back up and running will be priceless.

You see, outsourcing to a good IT support company will help you:

• Maximise efficiencies
• Maximise your uptime
• Reduce your costs
• Stay free to do what you do best

Our services cover:

• Servers
• Upgrades
• Networks
• Licensing
• Disaster recovery
• Storage

Asset Management

Asset management enables organisations to control their complete IT portfolio. Good governance drives efficient procurement decisions, offering an accurate understanding of what they have and what they need, and reducing the risk of under-spending or overspending. It also provides compliance and clarity around terms and conditions. Onsem appreciates that effective asset management systems are key to the success of any organisation.

On-site and Remote Support

In the event you experience network issues, service issues or some other IT-related problem that cannot be resolved remotely, Onsem will send an experienced professional to resolve your system and service-related problems.

Monitoring

To detect and prevent failures, a good monitoring system is essential. Monitoring systems are responsible for controlling and checking the technology used by a company (hardware, networks and communications, operating systems or applications, among others) in order to analyse their operation and performance, and to detect and alert about possible errors. A good monitoring system is able to monitor devices, infrastructure, applications, services and even business processes.

Security

Where do we start on this…

IT security is one of the biggest issues and challenges facing any modern organisation in today’s world. One small flaw in security can bring down the continuity of your business or service. That is why security is not only essential but critical for the survival of any modern enterprise, whether it is a charity, school, SME or large corporation.

Professional Hardware and Software Solutions

We can provide advice and solutions for your ICT hardware and software requirements, and are specialists in server installations and Wi-Fi diagnostics and solutions.

Software

We can help and assist in the process of identifying and evaluating software. The procurement process can be quite daunting to new businesses and established organisations alike. Licences, concurrent users, range of users, and users’ rights and permissions all have to be determined when choosing software. Once you choose the right software solution, you will have to integrate it into your business. This includes installing the software into your existing systems, carrying out regular maintenance and finding support for your software when you need it.

Hardware

Computer hardware is the bits and pieces that make up computers: for example, the hard disk drive, processors and video cards. Peripherals like the monitor, mouse and printer, or storage devices that you plug into your computer, are also considered hardware. Hardware requires software to run correctly, and without the correct hardware your software may not run efficiently or at all. It is important to consider both when making decisions about your IT systems, as this can affect the way you work, your productivity and your business’s bottom line. We are experts in all aspects of hardware procurement, installation and maintenance. Let us make your life easy as we manage one of the most important areas of your business.

Network Surveys

At Onsem we can define your network requirements.

To assess and define your requirements, consider the following:

• Your business processes: do any of your processes or working practices depend on producing or accessing information? Could you benefit from storing this centrally?
• Your existing equipment: an audit will allow you to take stock of your inventory and determine if you need to invest in new components for the network.
• Network users: consider how many people will use the network, including staff, suppliers and customers.
• Peripherals: assess how you will use peripheral equipment, such as printers, scanners and copiers, and what would be the best locations for them.
• Your budget: set a budget and calculate costs, including purchase, installation, support, maintenance and training, as well as loss of business due to staff involvement.
• Potential savings: replacing manual and paper-based processes, reducing hardware costs by sharing facilities, and capital allowances.
• Your future computing requirements: if your business is likely to take on more staff, your network will need to be scalable.

Wi-Fi

Wireless networking technology is an alternative to traditional cable and fibre optic networks. It is fast becoming a vital productivity tool for today’s mobile workforce. A wireless network uses radio waves instead of cables to connect devices such as laptops to the internet or to your business network. It removes the need for expensive and messy wires, and allows you or your staff to access your company’s documents, emails and other resources from any location within your network’s coverage area or any Wi-Fi hotspot. Wireless networks are usually easy to set up and, by removing the need for wiring, can be a quick and cost-effective small business networking solution. At Onsem we can provide a comprehensive wireless survey in order to assess your needs. Contact us today to see what we can do for you.

Remote Access

Remote access is a growing need for many businesses. It allows mobile workers or remote staff to access office systems and processes via the internet from remote locations. Despite the many benefits, remote systems can expose your business to many risks. You will have to manage these risks to keep your remote access secure at all times. Otherwise, your network may become vulnerable and your business data exposed.

Procurement

IT hardware, software and services procurement requires specialist knowledge. The scope of our expertise includes enterprise software licensing, servers, telecoms, networking, hardware, software development and security.

Cloud Installations

Cloud computing provides a way of managing your IT resources online. Instead of buying IT resources from a hardware or software shop, with cloud computing you rent them from a cloud service provider, paying only for what you use.

On-site and Remote Training Solutions

We can provide IT training on a number of topics, with training solutions tailored for individuals and organisations. Remote and hands-on training can be provided, as well as training manuals and notes.

Please let us know your requirements.

Information Technology

Information technology (IT) skills are vital to the success of modern businesses. This doesn’t mean that you and your staff have to be IT experts in order to succeed.

The level of IT skills your business needs depends on many things, including its size, structure and the way you deliver your products or services to your customers. However, all businesses can benefit from improving their IT and digital capabilities, including their staff’s competencies and skills.

Advantages of IT training for your business

IT training can help your staff be more confident and comfortable using IT. This can lead to numerous benefits for your business, including:

• increased productivity
• greater efficiency
• an improved bottom line
• quicker adoption of new technologies

Due to the costs involved, user training and systems support are often seen as additional overheads. However, you need to invest in both of these areas to ensure the success of your IT systems.

Benefits of IT training and development for staff

There are many potential benefits of investing in the IT skills of your workforce. For example, staff training and development:

• helps your business run better: it makes your staff better equipped to use computer systems, handle customer enquiries or make a sale
• helps staff acquire new skills: this can increase their contribution to your business, as well as their self-esteem and personal development
• enables staff to undertake new and different tasks: this can lead to job enhancements, promotion, and increased motivation and job satisfaction
• helps staff gain confidence in their use of IT: this can increase their productivity and efficiency
• makes the transition to new IT systems and technologies easier for both your staff and customers
• makes your staff feel appreciated: they will see you investing time and money in their professional development, so retention and morale can increase

Risks of not investing in IT training

If you don’t give your staff adequate IT training, they may not be able to use your IT systems efficiently. This can potentially lead to:

• business operations being disrupted
• efficiency and productivity falling
• staff becoming frustrated and unhappy
• deadlines being missed
• the business losing confidence in the new system

The more effort you put into training and supporting your staff, the greater the rewards will be in the end.

Onsem can tailor training to your business needs. Please contact us today for a quote.