(IT) skills are vital to the success of modern businesses. This doesn’t mean that you and your staff have to be IT experts in order to succeed.
The level of IT skills your business needs depends on many things, including its size, structure and the way you deliver your products or services to your customers. However, all businesses can benefit from improving their IT and digital capabilities, including their staff competencies and skills.
Information technology (IT) training can help your staff be more confident and comfortable using IT. This can lead to numerous benefits to your business, including:
increased productivity
greater efficiency
improved bottom line
quicker adoption of new technologies
Due to the costs involved, user training and systems support are often seen as additional overheads. However, you need to invest money in both of these areas to ensure the success of IT systems.
There are many potential benefits of investing in the IT skills of your workforce. For example, staff training and development:
helps your business run better - it makes your staff better equipped to use computer systems, handle customer enquiries or make a sale
helps staff acquire new skills - this can increase their contribution to your business, as well as their self-esteem and personal development
enables staff to undertake new and different tasks - this can lead to job enhancements, promotion and increased motivation and job satisfaction
helps staff gain confidence in their use of IT - this can increase their productivity and efficiency
makes transition to new IT systems and technologies easier - for both your staff and customers
makes your staff feel appreciated - they will see you investing time and money in their professional development, so retention and morale can increase
If you don’t give your staff adequate IT training, they may not be able to use your IT systems efficiently. This can potentially lead to:
business operations being disrupted
efficiency and productivity falling
staff becoming frustrated and unhappy
deadlines being missed
the business losing confidence in the new system
The more effort you put into training and supporting your staff, the greater the rewards will be in the end.
Onsem can tailor training for your business needs, please contact us today for a quote.